Frequently Asked Questions
Everything you need to know about your next adventure with Flylow Gear.
How do I determine my correct size in Flylow apparel?
We recommend consulting our detailed Size Guide located on each product page. Our gear is generally designed with an athletic, 'freeride' fit to allow for layering and maximum mobility while skiing or riding.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are free, while returns for a refund are subject to a small shipping and handling fee.
How should I care for my technical outerwear to maintain its waterproofing?
To preserve the DWR (Durable Water Repellent) coating, we recommend washing your gear with a technical detergent like Nikwax. Tumble dry on low heat for 20 minutes to reactivate the water-beading properties.
Do you offer a warranty on your products?
Yes, Flylow Gear stands behind the quality of our craftsmanship. We offer a limited lifetime warranty against manufacturer defects in materials and workmanship for the life of the product.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days to arrive.
Does Flylow Gear ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and the weight of the package.